GiftFly Phone Numbers and Emails

Toll-Free Number:

  • (800) 322-6201

GiftFly Email:

Customer Service
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Contact Information

GiftFly Website:

GiftFly Help Center:

Corporate Office Address:

GiftFly LLC
111 Cherry St.
New Canaan, Connecticut 06840
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00AM-5:00PM (EST)

More contact details

GiftFly Rating Based on 5 Reviews

Rating details

1.2
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Customer service
Additional Fees
Website
Turnaround Time

Rating stats

Rating trend

How Good is GiftFly's Customer Service?

Wyndi Bxf
Wyndi Bxf
Feels Disappointed | Jan 04, 2024

I called six times; had to leave a message. Steve finally called back to say that he had tried to send an email to the merchant which bounced back so he would credit my account within 7 to 10 days. I told him ok. I will be counting the days to see my money back in my account. This was a horrifying experience. When I tried to reach out to the merchant my self, before Steve finally called; the telephone number online was out of service and the online prompt indicated that the business did not exist. It was a relief for Steve to finally call me and now, I am anxiously waiting to see if Steve is going to do as he promised.

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Oisin Qxa
Oisin Qxa
Feels Satisfied | Dec 15, 2022

Accomplished the purpose

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Summary of GiftFly Customer Service Calls

110 TOTAL
CALLS
00:43 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GiftFly?

Cards Question:

  • “Gift card not arrive”
  • “Sent gift card not received”
  • “Missing 2 gift cards”

Request for Information Question:

  • “Can I use a gifty gift card at Vuori”
  • “Question on gift card”
  • “Never got my confirmation number”

Shipping and Delivery Question:

  • “My gift was not delivered”
  • “Gift not delivered i misspelled email”
  • “Have not received gift card”

Return/ Replace Question:

  • “Returns”
  • “Product issue I want to return it”

Refund Question:

  • “Haven't received refund”
  • “Refund not received”

Activation/ Cancellation Question:

  • “Cancel gift card purchase immediately”
  • “Cancellation”

Payments and Charges Question:

  • “Fraud”

Product/ Service Question:

  • “Demage product”

Account Question:

  • “Why does my 10 yr old grandson have to show bank account and crap to open his gift card I got him”

Other Question:

  • “Please delete my address”
  • “Was sent to wrong email”
  • “I put in the wrong email address on a recently purchase”

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